NOAH GILDERSLEEVE

noah@noahgildersleeve.com

SUMMARY PROFILE

Extensive experience dealing with implementing business requirements as well as operational requirements. Background includes administration, testing and customer support on Windows (Windows 7, Windows 8/8.1, Windows 10, Server 2008 R2, Server 2012, Server 2012 R2), Mac OSX, Linux (Debian, Ubuntu, RHEL) and other Unix-based platforms. Implemented and administered Web/Application servers on cloud platforms (LAMP, Nginx, MariaDB). Experienced in web design Also experienced with virtualization technologies (VMWare, ESX, ESXI, and Hyper-V), storage technologies (SAN, NAS, DAS), networking infrastructure (WAN, LAN, Firewalls, ITM, VPN), and Windows Server products (SharePoint, Active Directory, Team Foundation Server, SQL Server, and System Center).

EXPERIENCE

March 2017 – Current     Fovia, San Francisco Bay Area

Senior QA/Devops Engineer Developed manual and automated test plans and test cases using Node.JS and shell scripts. Migrated build infrastructure to AWS for Windows and Linux supported platforms, as well as staging all needed servers. Migrated code base from legacy source control system to Git. Supervised testing process for release of products.

September 2016 – February 2017       Ginja, Bangkok Thailand

Senior Quality Assurance Engineer Created and implemented automated and manual tests on SaaS as well as application software. Administered Hyper-V virtualization Cluster as well as serving as a systems knowledge resource to developers and Active Directory Administrator. Implemented and administered Team Foundation Server for SharePoint, source control and error/revision tracking. Transitioned development from SharePoint 2007 to 2010 as well as TFS from 2010 to 2012. Upgraded and migrated Hyper-V environment from 2008 to 2012. Managed full time QA engineer and QA intern for development locally then remotely. Helped develop user stories into requirements and test plans, and worked directly with operations, support and product management to verify features fit user criteria.

October 2015 – September 2016       Myera, Sunshine Coast QLD AUS

Lead Engineer Worked with marketing/business lead to implement customer requirements in technical infrastructure. Created and implemented scalable hosting infrastructure. Administered LAMP stack, then transitioned to Nginx and MariaDB. Administered web servers. Wrote SOP for all system administration tasks and SEO for hosted sites. Wrote all custom code for client sites and managed mail servers. Wrote initial client acquisition strategy for new techincal products. Developed standard platform for customers (site, security, SEO etc.) Audited all new clients websites for security and viability of migration to standardized platform.

March 2012 – May 2016        DataMotion Inc.

Lead Quality Assurance Engineer – Created and implemented automated and manual tests on SaaS as well as application software. Administered Hyper-V virtualization Cluster as well as serving as a systems knowledge resource to developers and Active Directory Administrator. Implemented and administered Team Foundation Server for SharePoint, source control and error/revision tracking. Planned and managed implementation and maintenance of automated regression and load testing framework. Transitioned development from SharePoint 2007 to 2010 as well as TFS from 2010 to 2012. Upgraded and migrated Hyper-V environment from 2008 to 2012. Managed QA Team and planned all QA projects on development roadmap.

March 2010 – March 2012 ADP Dealer Services

Quality Assurance Engineer – Performed automated and manual tests on telephony and CRM software. Administered VMware ESXI Cluster as well as serving as a systems knowledge resource to developers. Implemented and administered Team Foundation Server for SharePoint, source control and error/revision tracking. Transitioned ADP development environment from Clearcase to Team Foundation Server. Served as escalation for installers for issues relating to CTI and Cisco Call Manager integration. Administered development SQL Server and SharePoint.

October 2008 – March 2010         Portland State University

Desktop Support Technician – Provided hardware and software support for Portland State University faculty, and managed active directory network. Transferred to the Labs and Classrooms Team in 2009, creating custom images and maintaining all Lab computers and printers.

October 2007-October 2008 Best Buy Geek Squad, Tigard

Counter Intelligence Agent – Completed training for troubleshooting software as well as hardware for Windows and Macintosh based machines. Performed virus removal and preventative measures.

July  2007-October 2007  Stream International Inc. (Adobe Account), Beaverton

Technical Support Professional  Completed training for installation of all Adobe products as well as technical support for Adobe Acrobat. Provided support for installation as well as initial setup of all adobe products and supported every aspect of the Adobe Acrobat Family.

June 2006-May 2007             Alorica Inc. (Sprint Account), Tulsa

Advanced Technical Support – Completed training in Customer Service, Business General, Tier 1 and Tier 2 Technical Support. Provided support for all Sprint products and services; specifically handled software and hardware interface problems with PC’s, providing final level of support for voice and data problems on phones.

 

EDUCATION

College:        2010-2012     Portland Community College Science Major

2008-2010     Portland State University Computer Science Major GPA 3.3

2004-2007     Tulsa Community College, Music Major 3 years GPA 3.6

High School: 2000-2004     Booker T. Washington, Tulsa, OK. Graduated May, 2004

 

AWARDS

–   Maria Balogh Engineering Scholarship

–   Concert Master of Tulsa Community College String Orchestra

–   Performed with: Tulsa Signature Symphony, Tulsa Signature Chorale, Tulsa Oratorio

EXPERIENCE

–  Travelled to the following countries while working remotely: Sweden, India, Philippines, Nepal, Singapore, Indonesia, Malaysia, Thailand, and Australia.

–  Co-founded startup while working remotely then relocated for work.

REFERENCES

Available on Request